You can’t hope to get more than you give as a leader.

Former UPS executive and author Noel Massie joins Nicole Jansen on the Leaders of Transformation Podcast to break down what it really takes to succeed as a new manager, and why leadership begins long before your job title ever changes. Drawing from his 42-year career at UPS and his book Congrats! You’ve Been Promoted, Noel explains why the first three years of leadership are the most critical…and the most misunderstood. He shares how intentional leadership, values-based decision-making, and simple daily disciplines can transform not just teams, but entire organizations.

In this episode, Noel and Nicole discuss:

• How Noel grew from a part-time UPS employee to Vice President of U.S. Delivery Operations.
• Why the biggest leadership failures happen in the first two years, and how to avoid them.
• The importance of integrity, clarity, and intentional expectations when leading teams.
• How to set “terms and conditions” to create trust and stability from day one.
• Why you can’t hope to get more than you give as a leader.
• How to thrive during tough days, long days, and high-pressure moments.
• The mindset shifts that separate new managers who struggle from those who rise.

Why leadership is a responsibility, not a reward Whether you’re stepping into your first leadership role or you’re responsible for developing new supervisors, this conversation delivers clear, practical, values-based guidance you can apply immediately.

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Nicole Jansen – Leaders of Transformation Podcast